Refund Policy

Transparent and fair refund processes designed to protect both clients and freelancers.

Marketplace OVDSS understands that project-related disputes and unexpected issues can occur. Our refund policy is designed to create a balanced system that supports fairness, accountability, and professional collaboration.

Escrow-Based Protection

Marketplace OVDSS may use escrow systems to help secure project transactions. Funds deposited into escrow remain protected until project milestones are approved or disputes are resolved.

Escrow systems help reduce payment risks and improve confidence for both freelancers and businesses.

Refund Eligibility

Refund requests may be reviewed under situations including:

  • Projects not delivered within agreed timelines
  • Delivered work significantly different from requirements
  • Unauthorized or duplicate payments
  • Fraudulent platform activity
  • Violation of marketplace policies

Non-Refundable Situations

Refunds may not be available in situations including:

  • Approved completed milestones
  • Projects completed according to requirements
  • Client change of mind after delivery
  • Delays caused by lack of client communication
  • Violation of platform rules

Dispute Resolution Process

In disputed cases, Marketplace OVDSS may review project details, communications, milestone agreements, file submissions, revisions, and transaction history before determining outcomes.

Both parties may be asked to provide evidence supporting their claims.

Partial Refunds

Depending on project progress and completed work, partial refunds may be considered where appropriate.

Chargeback Protection

Unauthorized chargebacks or payment abuse may result in account restrictions, transaction holds, or permanent suspension.

Refund Processing Time

Approved refunds may take several business days depending on payment providers, banks, processing systems, and regional regulations.

User Responsibilities

To reduce disputes and refund issues, users are encouraged to:

  • Clearly define project requirements
  • Maintain professional communication
  • Review milestones carefully before approval
  • Use official platform communication systems
  • Provide timely feedback

Policy Updates

Marketplace OVDSS reserves the right to update or modify this Refund Policy at any time to improve platform operations, compliance, and user protection systems.